Best for On-the-Road Monitoring
Bay Alarm Medical is part of the Bay Alarm Family of Companies, a family-run security organization founded in 1946. Today, Bay Alarm is the largest independently owned security company in the United States. Both Bay Alarm and Bay Alarm Medical are committed to giving back to their community. Bay Alarm Medical regularly supports organizations like Meals on Wheels, Purple Heart Homes, and The Pets for the Elderly Foundation.
Bay Alarm Medical offers five different medical alert system plans, including their in-car On the Go device. On the Go plugs directly into drivers’ cars and has a personal help button to connect users to the emergency monitoring center. Additionally, the device features GPS location tracking and automatic crash detection, which instantly triggers a call to the emergency monitoring center in the event of an auto accident. Bay Alarm Medical is the only medical alert company to offer a device specifically for on-the-road monitoring.
Who Bay Alarm Medical Is Best For
Seniors Trying to Stick to a Budget
Bay Alarm Medical offers some of the lowest prices in the industry. Its mobile devices, in particular, are much less expensive than similar options from competitors, at a starting rate of $39.95 a month with a monthly plan for the On the Go device. The company also offers one of the lowest prices in the industry for its in-home device, which costs $19.95 a month for the landline-based system. Additionally, add-on features like on-demand location tracking and geofencing cost less than similar services from other companies. Although there are no discounts for longer payment periods, as all devices are paid for on a monthly basis, Bay Alarm Medical devices remain competitively priced even without such a discount.
The GPS Tracking Portal allows caregivers and family members of Bay Alarm Medical users to track their loved one’s location on-demand, as well as check their location history. Bay Alarm Medical also offers a unique geofencing feature, which allows caregivers to set specific boundaries for their loved one’s device, and receive a notification if their loved one leaves the area. This feature is especially useful for caregivers of seniors with memory impairment who may be prone to wandering.
In addition to the GPS Tracking Portal, Bay Alarm Medical offers a mobile app that is free for all users and their caregivers. The app allows caregivers to update their loved one’s medical history and emergency contacts, check the device’s battery level, and other useful functions.
Seniors Who Drive
No other medical alert company offers a device specifically for in-car use. Bay Alarm Medical’s On the Road device directly plugs into one’s car (via the cigarette lighter), so there is no need to ever remove it from the vehicle. On the Road comes equipped with GPS location tracking to locate the vehicle at any time, and automatically detects crashes to alert the emergency monitoring center and dispatch emergency services to the vehicle. The device works in any vehicle.
Plans and Starting Costs
All Bay Alarm Medical devices are paid for on a month-to-month basis. The least expensive system, the In the Home, costs $19.95 a month. The most expensive system is the bundled 360 Protection plan, which costs $69.95 a month and includes multiple devices. While there is no discount for paying semi-annually, those plans include free shipping.
Bay Alarm Medical does not require customers to sign a long-term services contract. Customers who return their system within the first 30 days of service receive a full refund. Outside of the 30 day trial period, customers may still cancel their service at any time without paying a penalty.
Bay Alarm Medical customers who choose to pay for their device monthly must pay $9.95 for shipping. The shipping fee is waived for those who choose the semi-annual payment option. Other than shipping, there are no one-time fees or starting costs for any Bay Alarm Medical devices.
Device Prices and Features
Bay Alarm Medical offers two in-home systems, one which requires a landline connection and one which uses 4G LTE to connect with the emergency monitoring center. Other than the connection type, the two systems are identical. The in-home base station has a range of 1,000 feet and a 32-hour backup battery, and the included wearable help button is waterproof and showerproof. The help button may either be worn as a pendant or around the wrist. Users who choose the pendant option may upgrade to a designer pendant with varying colors and artwork. The designer pendants cost an additional one-time fee of $27.95.
The in-home system costs $19.95 when used with a landline. The cellular option is a bit more expensive, at $29.95 a month. Fall detection is available with both system types for an additional fee of $10 a month.Pricing The in-home landline system costs $19.95 a month with both the monthly and semi-annual payment options. The cellular option is a bit more expensive, at $29.95 a month with both payment plans. Fall detection is available with both system types for an additional fee of $10 a month.
On the Go
Device FeaturesOn the Go
On the Go is a portable device designed for active seniors who regularly spend time outside of the home. It comes equipped with a 4G LTE connection, so it works anywhere in the United States with cellular service. On the Go is an all-in-one device with a built-in two-way speaker and a personal help button, so users need to only have the one device on them. The device is water resistant, showerproof, and has a battery life of up to 3 days. On the Go is available in two colors- white and black- so users can choose their favorite.
On the Go costs $39.95 per month, and is paid on a month-to-month basis. Automatic fall detection may be added to one’s service plan for an additional $10 a month.
On the Road
On the Road is the only medical alert device specifically designed for in-car use. It plugs directly into the car’s cigarette lighter, so there is no need to charge the device or ever remove it from the car. In an emergency, users may press the built-in personal help button to connect with the emergency monitoring center. The device also includes automatic crash detection, which instantly triggers a call to the monitoring center in the event of an auto accident. On the Road has GPS location tracking to make it easy to locate users in an emergency, and to provide caregivers and family members of users with peace of mind about their loved one’s location while driving.
On its own, On the Road costs $29.95 a month. It may also be purchased as an add-on to another Bay Alarm Medical system. In these cases, the device costs just $20 a month.
Full Coverage Package
The full coverage package is a bundle plan which includes the In-Home, On the Go, and On the Road systems for comprehensive protection. The price for all three systems together is $69.95 a month with a landline-based in-home system. The cellular in-home system costs an additional $10 a month, bringing the cost to $79.95. Like all Bay Alarm Medical devices, the plan is paid for on a month-to-month basis, so there are no discounts available for a longer payment plan. Fall detection is also available for an additional $10 a month.
|In-Home (Landline)||In-Home (Cellular)||On-the-Go||On-the-Road||Full Coverage|
|Type of Device||In-home system||In-home system||Mobile system||In-car system||In-home and mobile system|
|Battery Life||32-hour backup||32-hour backup||3 days||N/A||32-hour backup; 3-day mobile battery|
|Water Resistant||Yes||Yes||Yes||N/A||Yes (other than On-the-Road)|
|Shower-Proof||Yes||Yes||Yes||N/A||Yes (other than On-the-Road)|
|Range||1,000 feet||1,000 feet||N/A||N/A||1,000 feet|
|Fall Detection||$10 a month||$10 a month||$10 a month||N/A*||$10 a month|
*Automatic crash detection is included
Bay Alarm Medical users have the option of adding several extra devices to their service plan, including:
- Wall Buttons: Wall-mounted buttons may be placed anywhere in a user’s home where they would like extra protection, such as the bathroom. Users can press the button in an emergency to connect with the monitoring center, just like they would with their wearable personal help buttons. Wall-mounted buttons cost an additional $2.95 a month per button. A 4-pack is also available for $10 a month.
- Lockboxes: Lockboxes provide an easy way for emergency services to enter users’ home if the user is unable to answer the door during an emergency. They cost an additional $1.95 a month.
- Extra Wearable Help Button: Users of Bay Alarm Medical’s in-home devices have the option of adding extra personal help buttons to their plan for an additional $1.95 a month per button. This may be used as a backup in case the original button is misplaced, or can be used by a second person. This allows two people in the same home to both be monitored under the same service plan.
- Designer Pendants: Customers of lanyard-button devices have the option of upgrading to a pendant featuring colors, art, and designs. There are four options of “beautified” pendants, which cost an additional one-time fee of $27.95 at the time of device purchase.
Bay Alarm Medical devices are monitored by a U.S.-based, third-party monitoring agency. The agency has call centers in Utah and Idaho, both of which are UL-listed and CSAA certified.
When Bay Alarm Medical users contact the emergency monitoring center, operators can view their emergency contacts such as caregivers, family members, or neighbors. Callers may choose to have the monitoring center alert their listed contacts that they need assistance, or contact emergency services.