Life Alert Medical Alert Review

Best for Protection in the Bathroom

Life Alert was founded in 1987 with the goal of helping seniors live independently at home without worrying about safety. It is one of the most well-known medical alert companies in the nation thanks to its famed “I’ve fallen and I can’t get up” television commercials, and processes over 2 million emergency calls per year. Life Alert’s website claims that the company’s services save at least one person from a “potentially catastrophic” outcome every 11 minutes. 

Life Alert’s offerings include a device specifically intended for in-bathroom use. The in-bathroom device is a wall-mounted button that is completely waterproof, so it may be placed in areas where bathroom falls are most common, such as the shower.

Who Life Alert Is Best For

Those Without a Landline

Life Alert’s in-home system is available with both a landline or a cellular connection. Unlike other companies in the industry, Life Alert does not charge an extra monthly fee for its in-home system with a cellular connection; both versions of the in-home system are available at the same price. Seniors who wish to use Life Alert but do not have a working landline in their home can take comfort in knowing that they will not have to pay an extra fee each month just to be able to connect their device with the monitoring center.

Seniors Looking for Comprehensive Protection

Life Alert’s mobile device, On the Go, comes as a package with both In the Home and In the Bathroom devices. This makes things simple for seniors looking for comprehensive coverage, who may otherwise have to sign up for several different service plans to receive in-home and mobile devices and a wall-mounted button. With Life Alert, all three devices come under one service plan and one monthly fee, making it easy for seniors to budget for their medical alert system.

In addition to medical emergency monitoring, Life Alert devices may be used to contact the police or fire department during emergencies like a home intrusion. These capabilities make the devices useful for all-around protection, not just during medical emergencies or accidents.

Seniors Prone to Falls in the Bathroom

In the Bathroom, a wall-mounted medical alert button, is specifically designed to give seniors extra protection in one of the most high-risk areas in the home- the bathroom. Unlike other medical alert buttons on the market that are merely water-resistant, In the Bathroom is 100% waterproof, so it can even be placed inside of the bathtub. If you or your loved one is prone to falling in the bathroom or worry about an accident occurring in wet spaces, having an extra device specifically for in-bathroom use can provide peace of mind.

Plans and Starting Costs

All Life Alert systems are paid for on a month-to-month basis; there are no quarterly or annual payment plans or discounts. The plans range in price from $49 for the basic in-home device, referred to by Life Alert as the “first level of protection,” to $89 for the comprehensive bundle of devices.

Life Alert does require that all customers sign a three-year service agreement. If a customer wishes to end their service with Life Alert before the contract has ended, they may be responsible for paying for the rest of the term unless they are approved to end their service for a “qualifying reason” at the discretion of Life Alert.

Starting Costs

All Life Alert customers must pay one-time fees, which vary based on the plan one chooses. The starting costs are as follows:

  • $95 for the In the Home device
  • $96 for In the Home and In the Bathroom together
  • $89 for On the Go, In the Home, and In the Bathroom

The above fees all include shipping, activation, and equipment costs. There are no additional startup fees.

Device Prices and Features

In the Home

Device Features and Pricing

In the Home is a standard in-home device. Users have the choice of using a landline or cellular connection; there is no extra fee for cellular. The base station has a 72-hour backup battery and range of 800 feet, and the personal help button is shower-safe. Fall detection is not available with In the Home, or any Life Alert device. In the Home costs $49 a month.

In the Bathroom

Device Features and Pricing

In the Bathroom is a wall-mounted button that is completely waterproof, so it can be placed in the tub or shower. It functions as an additional personal help button; users may press the wall-mounted button rather than their wearable button to connect with the monitoring center. Users may also choose to place the wall-mounted button anywhere else in the home where they would like some extra protection (it does not necessarily have to be placed in the bathroom). In the Bathroom costs $69, which includes a wall-mounted button and an In the Home system.

On the Go

Device Features and Pricing

Life Alert’s mobile offering, On the Go, is a lightweight device equipped with 4G LTE and GPS. Monitoring center operators can use the GPS tracking information to easily locate callers during an emergency. On the Go is waterproof and showerproof, and has a battery life of up to 10 years. For a monthly fee of $89, users receive all three Life Alert devices- On the Go, In the Home, and In the Bathroom.

In the HomeIn the BathroomOn the Go
Monthly Cost$49$69$89
One-time Fees$95$96$198
Type of DeviceIn-homeIn-homeMobile
ConnectionLandline/CellularLandline/CellularCellular
Battery Life72-hour backup72-hour backupUp to 10 years
Water ResistantYesYesYes
Shower-proofYesYesYes
Range800 feet800 feetN/A
Fall DetectionNot availableNot availableNot available

Optional Features

Those interested in extra emergency coverage can download Life Alert’s mobile app. If the user has an emergency and is not wearing their device, or simply finds using the phone is easier, they can contact the monitoring center via the app rather than needing to press their personal help button. In addition to emergency coverage, the app may also be used as a “virtual escort” service designed for when users are in a situation that makes them feel unsafe. When activated, an operator will stay on the line with the caller until they feel safe or are out of the uncomfortable situation.

Monitoring

Life Alert owns and operates its own U.S.-based monitoring center. The center is both UL-listed and TMA Five Diamond Certified. According to Life Alert’s website, the monitoring center has helped save over 400,000 lives from catastrophe since 2008. Operators are trained to stay on the line with callers until their emergency is resolved and/or help arrives, so seniors are never left stranded without emergency assistance. Operators also notify the user’s family members during an emergency so they are never left in the dark regarding their loved one’s health.