Life Alert Medical Alert Review

Best for Protection in the Bathroom

Life Alert was founded in 1987 with the goal of helping seniors live independently at home without worrying about safety. It is one of the most well-known medical alert companies in the nation thanks to its famed “I’ve fallen and I can’t get up” television commercials. According to the company's website, the monitoring team processes over 2 million emergency calls per year. The company also states that its monitoring services save at least one person from a “potentially catastrophic” outcome every 11 minutes.

Life Alert’s offerings include a device specifically intended for in-bathroom use. The in-bathroom device is a waterproof wall-mounted button, so users may place it in areas where bathroom falls are most common, such as the shower.

Who Life Alert Is Best For

Those Without a Landline

Life Alert’s in-home system is available with both a landline or a cellular connection. Unlike other companies in the industry, Life Alert does not charge an extra monthly fee for its in-home system with a cellular connection. Both versions of the in-home system are available at the same price. This can potentially save customers over $15 per month compared to paying extra for a cellular connection.

Seniors Prone to Falls in the Bathroom

The wall-mounted In the Bathroom device is specifically designed to give seniors extra protection in one of the most high-risk areas in the home- the bathroom. Unlike other medical alert buttons on the market that are merely water-resistant, In the Bathroom is 100% waterproof. This allows it to be placed inside of the bathtub or shower, where falls are most common. Having an extra device specifically for in-bathroom use can provide peace of mind for seniors who have balance challenges.

Smartphone Users

Seniors who use a smartphone can take advantage of Life Alert’s mobile app. The app has a speed-dial option to contact the monitoring center, so it can be used as an alternative to one’s medical alert device if they ever forget to wear it or simply prefer to use their smartphone. In addition to functioning as an alternative medical alert device, the app can be used as a “virtual escort.” If a Life Alert user ever is alone and feels unsafe- for example, if they’re walking to their car alone at night- they can use the “virtual escort” feature to connect with a monitoring center operator who will stay on the line until the caller feels safe to hang up. The Life Alert mobile app adds another dimension to its services and contributes to the well-rounded nature of its device offerings.

Plans and Starting Costs

All Life Alert systems are paid for on a month-to-month basis; there are no quarterly or annual payment plans or discounts. The plans range in price from $49 for the basic in-home device to $89 for the comprehensive bundle of devices.

Life Alert does require that all customers sign a three-year service agreement. If a customer wishes to end their service with Life Alert before the contract has ended, they may be responsible for paying for the rest of the term.  In some cases, customers are approved to end their service for a “qualifying reason” at the discretion of Life Alert. If approved as a qualifying reason, the customer does not have to pay for the duration of their contract.

Starting Costs

All Life Alert customers must pay one-time fees, which vary based on the plan one chooses. The starting costs are as follows:

  • $95 for the In the Home device
  • $96 for In the Home and In the Bathroom together
  • $89 for On the Go, In the Home, and In the Bathroom

The above fees all include shipping, activation, and equipment costs. There are no additional startup fees.

Device Prices and Features

In the Home

Device Features and Pricing

In the Home is a standard in-home device. Users have the choice of using a landline or cellular connection; there is no extra fee for cellular. The base station has a 72-hour backup battery and range of 800 feet, and the personal help button is shower-safe. Fall detection is not available with In the Home, or any Life Alert device. In the Home costs $49 a month.

In the Bathroom

Device Features and Pricing

In the Bathroom is a wall-mounted button that is completely waterproof, so it can be placed in the tub or shower. It functions as an additional personal help button. Users may press the wall-mounted button rather than their wearable button to connect with the monitoring center. The device does not necessarily have to go in the bathroom- users can also place it anywhere in the home where they would like some extra protection. The In the Bathroom plan costs $69, which includes a wall-mounted button and an In the Home system.

On the Go

Device Features and Pricing

Life Alert’s mobile offering, On the Go, is a lightweight device equipped with 4G LTE and GPS. Monitoring center operators can use the GPS tracking information to easily locate callers during an emergency. On the Go is waterproof and showerproof, and has a battery life of up to 10 years. For a monthly fee of $89, users receive all three Life Alert devices- On the Go, In the Home, and In the Bathroom.

In the HomeIn the BathroomOn the Go
Monthly Cost$49$69$89
One-time Fees$95$96$198
Type of DeviceIn-homeIn-homeMobile
ConnectionLandline/CellularLandline/CellularCellular
Battery Life72-hour backup72-hour backupUp to 10 years
Water ResistantYesYesYes
Shower-proofYesYesYes
Range800 feet800 feetN/A
Fall DetectionNot availableNot availableNot available

Optional Features

Those interested in extra emergency coverage can download Life Alert’s mobile app, described in more detail above. Those who do not have a smartphone have the option of adding a speed dial on their standard cell phone that connects them directly to the monitoring center. Life Alert does not offer any additional optional features at this time.

Monitoring

Life Alert owns and operates its own U.S.-based monitoring center. The center is both UL-listed and TMA Five Diamond Certified. According to Life Alert’s website, the monitoring center has helped save over 400,000 lives from catastrophe since 2008. Operators notify the caller’s family members during an emergency so they are never left in the dark regarding their loved one’s health.