LifeStation Medical Alert Review

Best for Clear, Upfront Pricing

LifeStation is a U.S.-based, leading provider of medical alert systems. Over the years, the company has earned many accolades including numerous rankings on top 10 best medical alert provider lists. Rather than outsourcing to a third-party company, it operates its own UL-listed monitoring center.LifeStation keeps pricing simple with a package-based structure. All three of its devices are available with a Standard, Select, or Supreme package. The Standard package covers emergency monitoring service, the Select plan includes either automatic fall detection or a device protection plan, and the Supreme package includes both fall detection and device detection. The package options are the same for each device and all-inclusive, so customers do not have to worry about surprise fees or adding up the cost of add-on devices.

Who LifeStation Is Best For

Seniors Trying to Stick to a Budget

LifeStation’s portable device, Mobile with GPS, is one of the least expensive in the industry at $29.95 a month. The device also includes geo-location services and on-demand location tracking for caregivers, so users have an extra layer of protection.

In-home devices from LifeStation are very affordable as well. The In-Home Traditional with a Standard package costs just $19.95 a month, which is less expensive than almost all other medical alert devices on the market. Choosing a LifeStation device over a system from other companies can save users over $100 per year.

Seniors Who Want Device Protection

Customers with Select and Supreme service packages can choose to include a device protection plan with their service. The protection plan covers lost, damaged, stolen, or broken devices. It can be especially useful for clumsy seniors who may drop their device or spill a beverage on it, or those who are forgetful and may misplace the device. The protection package provides insurance against the cost of having to pay for an entirely new device.

Caregivers

The Mobile with GPS device includes the Find My Loved One feature. The tool allows caregivers and other preferred contacts to receive on-demand, real-time location data for their loved one. To access the feature, contacts simply send a text message to a designated number saying “find” and their loved one’s name, and they will receive a link to a map pinpointing the location of the device. Find My Loved One is available to preferred contacts of all Mobile with GPS users at no extra cost and can be very useful for caregivers who want to stay in the know about their loved one’s whereabouts.

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Plans and Starting Costs

All LifeStation plans are available with a Standard, Select, or Supreme service package. The packages range in price from $19.95 for a Select plan with the In-Home Traditional device, to $29.95 for the most comprehensive Supreme package for the Mobile with GPS device. All plans are paid for on a monthly basis; there are no discounts for longer payment periods.

Starting Costs

The only LifeStation customers required to pay a starting fee are those who choose the Standard package for the Mobile with GPS device. This device plan comes with a $50 activation fee. No other plan for any other devices carry any one-time fees, and shipping is included with all plans.

There are no long-term contracts required and users may cancel their service at any time. Additionally, all new customers have a 30 day trial period during which they can return their device for a full refund, minus the cost of return shipping.

Device Prices and Features

In-Home Traditional

Device Features

The In-Home Traditional is a basic in-home system. It requires a working landline connection. Its base station has a range of 1,000 feet and a 48-hour backup battery, and the included wearable help button is showerproof and waterproof. The help button weighs less than 0.5 ounces and may be worn as a pendant or wristband.

Pricing

The Standard plan for the In-Home Traditional costs just $19.95 a month, one of the least expensive in-home medical alert devices on the market. The Select plan costs $5 more at $24.95, and the Supreme package is an additional $10 a month at $34.95.

In-Home Plus

Device Features

This system includes a cellular connection, making it an option for those who want in-home protection but do not have a landline. Its base station has a range of 650 feet and a 48-hour backup battery, and it includes the same lightweight, waterproof wearable help button as the In-Home Traditional system.

Pricing

In-Home Plus costs $26.95 with a Standard plan. This includes the cost of a cellular in-home connection. The Select plan, which includes either fall detection or device protection, costs $31.95 a month, and the comprehensive Supreme package costs $36.95 a month.

Mobile with GPS

Device Features

This is an all-in-one portable device, so users only need to have one piece of equipment on them in order to be protected on-the-go. In addition to cellular service, the device comes equipped with location tracking that uses both GPS and WiFi signals. Caregivers can access the user’s location on-demand with the free Find My Loved One feature. The lightweight device is waterproof and shower-proof and has a battery life of up to 5 days.

Pricing

Mobile with GPS costs $29.95 a month with a Standard plan, one of the least expensive portable devices on the market (however, the Standard plan requires users to pay a $50 activation fee). The Select plan costs $34.95 a month, and the Supreme package costs an additional $5 a month at $39.95. Neither the Select nor Supreme packages have an activation fee or any other one-time costs.

In-Home Traditional In-Home PlusMobile with GPS
Monthly Cost$19.95$26.95$24.95
One-time FeesN/AN/AN/A
Type of DeviceIn-home systemIn-home systemMobile system
ConnectionLandlineCellularCellular
Battery Life48-hour backup48-hour backup5 days
Water ResistantYesYesYes
Shower-proofYesYesYes
Range1,000 feet650 feetN/A
Fall Detection$10 a month$5 a month$5 a month

Optional Devices

In addition to its medical alert systems, LifeStation offers add-on devices for lease. Optional devices include:

  • Wall-mounted personal help buttons, which provide extra protection in the home. These buttons cost an additional $2.49 a month and are compatible with either in-home system.
  • A lockbox may be leased from LifeStation for $2.99 a month. Users can store a spare key in the lockbox for emergency personnel.
  • Users of either in-home device may add an additional personal help button to their service plan for $3.99 a month. The extra button may be used by the initial user as a backup, or by a second person who lives in the same home. There is no extra fee for monitoring a second user.

Monitoring

LifeStation owns and operates its own monitoring center. The center is completely U.S.-based with locations in New Jersey and Texas. It is UL-listed, and all operators are certified by the Central Station Alarm Association. According to LifeStation’s website, the average response time for an emergency call is 20 seconds.