MobileHelp Medical Alert Review

Most Affordable In-Home Cellular System

Based in Boca Raton, Florida, MobileHelp serves users ranging from 19 to 110 years old in all 50 states. In 2012, MobileHelp received the North American Frost & Sullivan Award for Growth Capital Investment Opportunity for its Duo device, which was the first fully integrated mobile medical alert device with GPS technology. According to the company’s website, MobileHelp assists someone with an emergency every 7.5 minutes. The company is FDA registered, FCC certified, and PTCRB certified.

MobileHelp offers five different medical alert systems. All of its systems are priced competitively, especially the MobileHelp Classic. This in-home system costs just $19.95 a month, including cellular service through AT&T’s network. The low base price on its own would be notable. And since it includes cellular service, the MobileHelp Classic is much more affordable than comparable in-home cellular systems.

Who MobileHelp Is Best For

Those Without a Landline

Unlike most other companies that charge an extra monthly fee for an in-home cellular connection, MobileHelp includes cellular service in its base price for one of its in-home devices. And still, the MobileHelp Classic is among the least expensive in-home systems available on the market today.

For seniors who do not have a landline in their home, choosing the MobileHelp Classic over other companies’ in-home devices can save them over $100 per year, making it a great choice for anyone hoping to keep costs low.

Caregivers

All MobileHelp devices include free access to MobileHelp Connect, an online portal and mobile app for caregivers. MobileHelp Connect allows caregivers and family members of users to monitor their loved one’s health and safety. It includes features like on-demand location tracking, activity tracking, and event notification. Users may also upgrade to MobileHelp Connect Premium for $5 per month. The premium version of the app includes device protection for lost or damaged equipment and discounts on accessories and services.

Tech-Savvy Seniors and Caregivers

In late 2019, MobileHelp announced its new MobileHelp Amazon Alexa skill Like downloading an app to a smartphone, anyone with an Alexa device can download MobileHelp’s “skill.” MobileHelp users and their caregivers can then use the skill to ask their Alexa Device questions related to their MobileHelp account, the user’s location and activity level, and more. The Alexa skill is just one way in which MobileHelp has optimized its devices to utilize advanced technology that benefits both users and their caregivers. Anyone who is tech-savvy will be very pleased with MobileHelp’s offerings and available features.

Plans and Starting Costs

MobileHelp devices may be paid for on a monthly, quarterly, semi-annual, or annual basis. The exception is the MobileHelp Touch, which has a minimum payment period of six months. Quarterly, semi-annual, and annual plans reduce the monthly cost and include free shipping.

Customers are not required to sign any long-term contracts and may cancel their service at any time without paying a fee. MobileHelp also offers a prorated refund on any prepaid months at the time of cancellation. All customers are eligible for a 30-day trial period during which they can return their device for a full refund.

Starting Costs

MobileHelp customers who choose the monthly payment option must pay $15 for ground shipping. Quarterly, semi-annual, and annual plans for all devices include free ground shipping.

Some customers may also have to pay one-time activation fees. The MobileHelp Classic carries a one-time fee of $49.95; the fee is waived for customers who choose quarterly, semi-annual, or annual payment plans.

Device Prices and Features

Classic

Device Features

The Classic is an in-home system with a cellular connection through AT&T’s network, so no landline is required. It includes a base station with a range of 600 feet and a 30-hour backup battery, and one waterproof and showerproof wearable help button. The personal help button may be worn either as a pendant or wristband.

Pricing

This system costs $19.95 a month including AT&T’s cellular service, making it the least expensive in-home system with a cellular connection on the market. Customers may also pay for their devices quarterly, semi-annually, or annually. While there is no discount on the monthly cost, the one-time device fee of $49.95 is waived for those who choose one of the longer-term payment plans. Fall detection costs an additional $10 a month.

Wired Home

Device Features

One of MobileHelp’s newer offerings, the Wired Home is an in-home, landline-based system. This system is a great option for those who live in remote areas and do not receive good cellular service in their homes. The system includes a base station with an impressive in-home range of 1,300 feet, as well as a wearable help button. Customers may choose either a pendant or wristband help button. Fall detection is not available with the Wired Home.

Pricing

The Wired Home is slightly more expensive than MobileHelp’s other in-home offering, the Classic. It costs $24.95 a month when paid for on a monthly basis. Quarterly, semi-annual, and annual payment options are also available, and all save users several dollars per month.

Solo

Device Features

The Solo is a mobile system designed for active seniors who spend a lot of time outside of the home. It uses AT&T’s cellular network to connect with the emergency monitoring center, so it works anywhere in the United States with cellular service. It also has GPS tracking services to easily locate users during an emergency. The system includes a small device that functions as a portable base station and a separate waterproof, showerproof personal help button. The device battery lasts 24 hours between charges, so it is recommended that users place the device in its charging cradle each night.

Pricing

This system costs $37.95 a month with a monthly plan, $34.95 a month with a quarterly plan, or $32.95 a month with a semi-annual plan or annual plan. These prices are on par with industry averages. Automatic fall detection is also available for an additional $10 a month.

MobileHelp Duo

Device Features

The Mobile Due system includes two portable devices and is intended for couples or any pair of seniors who share the same home and are both still active. The included wearable help buttons may be worn as a pendant or wristband, and are waterproof and showerproof. When outside of the home, users can keep the portable device in a pocket or purse while wearing their personal help button. In the home, they place the devices in their charging cradles, and they function as base stations. The portable devices have built-in GPS and cellular service with AT&T’s network and have a battery life of up to 24 hours.

Pricing

The Duo costs $41.95 a month with a monthly plan, including both systems. Customers can save a few dollars per month by selecting one of the other payment options. The quarterly plan costs $39.95 a month, and the semi-annual and annual plans cost $36.95 a month. Fall detection costs an extra $10 a month. All options are considerably less expensive than paying for each device separately, making the duo a great deal.

Touch

Device Features

MobileHelp Touch is a first-of-its-kind device that combines classic emergency medical monitoring with comprehensive health services delivered via a tablet. The system includes a tablet, a waterproof in-home wearable help button, and a portable device. The tablet functions as a base station and may also be used as a medication management and alert system. Other features of the tablet include cognitive games, photo galleries, optional access to Amwell, an on-demand telehealth service. It plugs into a power outlet but has a 12-hour backup battery in the event of a power outage. The mobile device has a battery life of up to 24 hours, and the in-home personal help button does not need to be charged.

Pricing

MobileHelp Touch is only available for semi-annual or annual payment. The semi-annual plan comes out to $59.45 per month and the annual plan costs $49.95 a month. The cost includes all three system components. Fall detection pendants are available for an additional $10 a month.

ClassicWired HomeSoloMobileHelp DuoMobile DuoTouch
Monthly Cost$19.95$24.95$37.95$41.95$44.95$59.45**
One-time Fees$49.95N/AN/AN/AN/AN/A
Type of DeviceIn-home systemIn-home systemMobile systemIn-home and mobile systemMobileIn-home, mobile, and tablet
ConnectionCellularLandlineCellularCellularCellularCellular
Battery Life30-hour backup30-hour backup24 hours24 hours; 30-hour backup24 hour24 hours; 12-hour backup for tablet
Water ResistantYesYesYesYesYesYes***
Shower-proofYesYesYesYesYesYes***
Range600 feet1,300 feetN/A600 feetN/A150-350 feet
Fall Detection$10 a monthNot available$10 a month$10 a month$10 a month$10 a month

**6-month minimum payment period
***The tablet and portable device are not waterproof

Optional Devices

MobileHelp offers several add-on devices and features that customers can add to their MobileHelp plans. These options include things that can enhance user’s safety and comfort. Available add-ons include:

  • Lockboxes: Lockboxes provide an easy way for EMS to enter users’ homes during an emergency. MobileHelp currently provides all customers with a lockbox free of charge- a $29.95 value.
  • Medication Reminders: Users may program customizable medication reminders for an additional $5 a month (the service is included free with MobileHelp Touch). This feature is particularly useful for seniors with complex medication schedules. Users or their caregivers set the reminders online, and an alert will sound through the in-home base station at the pre-programmed times.
  • Wall-Mounted Buttons: These buttons may be placed anywhere in the home where users would like extra protection. They function as additional personal help buttons. Wall-mounted buttons may be leased from MobileHelp for an additional $2 a month.
  • Jewelry Pendants: MobileHelp offers jewelry pendants, which customers can wear instead of the traditional medical alert pendant. The stylish pendants function just like traditional medical alert devices. Jewelry pendants are currently available in four different metal and jewel options and range in cost from $69.95-$79.95.

Monitoring

MobileHelp works with Rapid Response, a third-party monitoring company, to monitor their devices. Rapid Response is U.S.-based, has monitoring centers located in New York and California, and is a member of The Monitoring Association (TMA). It is also certified by the Underwriters Laboratory (UL). All Rapid Response operators are certified by the Security Industry Association and must undergo 6 weeks of training.