Philips Lifeline

Best Medical Management System

Philips Lifeline was established in 1974 by gerontologist Andrew Dibner, Ph.D. and his wife Susan as Lifeline Systems, Inc. The company initially began providing hospitals and other healthcare organizations with its wireless emergency alarm and shifted to providing the product to individual consumers in the 1980s. Lifeline Systems was acquired by Philips in 2006 and has grown to become the largest provider of personal alarm services in North America, according to the company’s website.

In addition to its four medical alert systems, Philips Lifeline offers an automated medication dispensing device. The dispenser plays an alarm at pre-set times to remind seniors to take their medication and then releases the dose. The device holds up to 60 cups of medicine and can be programmed to release six doses of medication per day, which is a much higher capacity than other medication dispensing systems on the market.

Who Philips Lifeline Is Best For

Seniors Who Take Numerous Medications

Philips Lifeline’s Automated Medication Dispenser can hold up to 60 cups of medicine- more than any other comparable device from other medical alert companies. It also can be programmed to play an alarm when it is time for seniors to take their medication, which is extremely useful for those with complex regimens or forgetful seniors who often accidentally miss doses. The Automated Medication Dispenser helps seniors stick to their schedule, and can potentially be lifesaving for those prescribed medications that must be taken at specific times each day or who may be at risk of taking the incorrect dose.

Seniors Living in Larger Homes

Philips Lifeline offers a voice extension device designed to increase the range of its in-home systems. The voice extension box increases the range of in-home systems by about 1,500 feet, bringing the range to approximately 2,000 feet. This device can make it possible for seniors who live in large homes to get emergency protection with an in-home device, as most devices do not have a range that exceeds 1,000-1,300 feet.

Seniors Who Are Prone to Falls

Several Philips Lifeline devices are available with automatic fall detection. Automatic fall detection can be potentially lifesaving if a senior falls and is unable to press their personal help button. While some companies limit which of their devices can be used with automatic fall detection, users of both in-home and portable Philips Lifeline devices have the option of adding this feature to their service plans.

Plans and Starting Costs

All Philips Lifeline devices are paid for on a monthly basis; there are no discounts available for quarterly, semi-annual, or annual payment. The systems range in price from $29.95 for the basic in-home system to $54.95 for a bundled option.

Starting Costs

All Philips Lifeline customers must pay for device installation. Users can choose between self-installation, which costs $19.95, and professional installation, which costs $99. Both installation options include shipping. All systems also carry an activation or device fee.

There is a 30 day free trial period during which users can return their device for a refund. However, activation, installation, and device fees are non-refundable, and a restocking fee of $50 is charged to those who never plugged in or activated their device. Outside of the 30-day window, users may still cancel their service without paying a penalty.

Device Prices and Features

HomeSafe

Device Features

The HomeSafe provides emergency protection in the home. The system includes a base station with a 48-hour backup battery and range of 500 feet and a wearable help button. The personal help button may be worn as a wristband or pendant and is shower-safe. The HomeSafe is available with both a landline and a cellular connection, but those who choose the cellular connection must pay an additional monthly fee.

Fall detection is not available as an add-on to the standard HomeSafe system. However, a HomeSafe with Auto Alert device, which includes automatic fall detection, is available.

Pricing

The HomeSafe costs $29.95 a month when used with a landline. The cellular HomeSafe system costs an extra $12 a month, so users pay $41.95 a month.

The HomeSafe with Auto Alert, which includes automatic fall detection, costs $44.95 a month for the landline-based system. Like with the standard system, a cellular connection costs an additional $12 a month. Both the HomeSafe and HomeSafe with Auto Alert have a one-time activation fee of $50 and the installation fee required for all Philips Lifeline devices.

GoSafe 2

Device Features

This is an all-in-one portable device. The lightweight, waterproof device has a built-in two-way speaker and personal help button. In addition to cellular service, the device uses a combination of GPS, WiFi, and other technologies for advanced location tracking capabilities. The battery life of the device lasts 2-3 days between charges, and automatic fall detection is included with all GoSafe 2 systems.

Pricing

The GoSafe 2 costs $44.95 a month. Users must also pay an initial one-time device fee of $99.95, in addition to the installation fee.

GoSafe

Device Features

The comprehensive GoSafe system combines the GoSafe 2 with an in-home communicator. The GoSafe 2 functions as normal when users are outside of the home, and when they are in the home the device automatically connects with the communicator. This is useful for those who worry that their homes do not have ideal cellular service, and want an extra layer of protection. Automatic fall detection is included in the monthly cost.

Pricing

The GoSafe is Philips Lifeline’s most expensive system at $54.95 a month when users choose the landline option for the in-home communicator. A cellular connection for the in-home component costs an additional $10 a month. Users must also pay a one-time device fee of $149 plus installation costs.

HomeSafeHomeSafe with AutoAlertGoSafe 2GoSafe
Monthly Cost$29.95*$44.95*$44.95$54.95**
One-time fees$50$50$99.95$149
Type of DeviceIn-home systemIn-home systemMobile systemIn-home and mobile system
ConnectionLandline or CellularLandline or CellularCellularLandline or Cellular
Battery Life48-hour backup48-hour backup2-3 days7 days; 48-hour backup
Water ResistantYesYesYesYes
Shower-proofYesYesYesYes
Range500 feet500 feetN/AN/A
Fall DetectionNot availableIncludedIncludedIncluded

*The cellular model costs an extra $12 a month
**The cellular model costs an extra $10 a month

Optional Devices

Philips Lifeline offers two unique devices, the automated medication dispenser, and the voice extension tool. The automated medication dispenser costs $59.95 a month, plus a one-time installation fee of $99. Voice extension may be added to users’ service plans for an additional $10 a month. There is no installation fee for this device.

Users may also purchase a lockbox from Philips Lifeline for $29.95.

Monitoring

Philips Lifeline operates its own Philips Response Centers to monitor all of its devices. There are several monitoring center locations in both the U.S. and Canada. All centers are able to stay functional even during a power outage, and in the event that one center has a technical issue, the others can cover its service area.

All Response Associates undergo intensive training and together manage an average of 18,000 emergency calls per day. Interpreter services are always available to provide calls with emergency support in over 140 languages.