ResponseNow Medical Alert Review

Best Protection Plan

The ResponseNow management team has over three decades of experience in the safety industry. Its devices are available online, as well as through a nationwide network of ResponseNow agents. The presence of agents in communities throughout the countries provides ResponseNow customers with the personal attention that is unavailable with many other companies in the industry.

The company offers a device protection plan, the Care(+) Protection Plan, with all of its systems. It covers the cost of replacing a device if it is lost, broken, stolen, or damaged in any way. The plan, which costs $3.95 a month, is essentially device insurance and can save users a significant amount of money versus paying for a new device if something is to happen to theirs.

Who ResponseNow Is Best For

Seniors Likely to Damage Their Device

Thanks to the Care(+) Protection Plan, seniors who are likely to misplace or damage their device can avoid having to pay for an entirely new device. The plan covers the cost of replacement whatever the reason, even if a device breaks due to the fault of the user, such as if they spill a beverage on the device. The protection plan is particularly useful for those who are likely to accidentally cause damage to their device due to clumsiness, or who are forgetful and are likely to misplace their device. Choosing the Care(+) Protection Plan can spare seniors or their loved ones from having to purchase an entirely new device, or pay costly replacement fees.

Couples or Seniors Who Live in the Same Home

In the Home customers have the option of adding a second wearable help button to their service plan for an additional $2.95 a month. The extra help button allows a second person living in the same home to be monitored under the same plan as the original user at no additional cost. This option can be a huge money-saver for couples who would otherwise need to pay for two separate monitoring systems.

Caregivers of Seniors With Memory Impairment

ResponseNow’s mobile Belle+ device comes equipped with on-demand location tracking. Caregivers or other family members of users can text “Find” and their loved one’s name to a designated number to receive a response with the device’s pinpointed location. While this feature can be useful for anyone, it is of particular benefit for caregivers of seniors with dementia or memory impairment who may be prone to wandering. On-demand location tracking can relieve anxiety for caregivers or family members of seniors who wander by making it easy to locate their loved one if they are ever unable to get in contact with them.

Plans and Starting Costs

ResponseNow devices range in price from $29.95 to $49.95 and may be paid for on a monthly, quarterly, or annual basis. Both quarterly and annual payment options save customers several dollars per month compared to the monthly plan.

Starting Costs

There are no one-time costs for ResponseNow’s in-home device. However, both mobile Belle devices have a $35 activation fee. Additionally, shipping is included free of charge for customers who choose to pay for their devices quarterly or annually, but those who pay for their devices monthly must also pay $14.95 for shipping.

ResponseNow customers do not have to sign any long-term contracts and may cancel their service at any time without paying a cancellation fee. It offers a 30 day trial period for all new customers, during which they can return their system for a full refund.

 

Device Prices and Features

In the Home

Device Features

In the Home is a basic landline-based in-home system. It includes a base station with a range of 500 feet and 24-hour backup battery, and one wearable help button. The help button is completely waterproof and shower-safe and may be worn as a pendant or wristband. Users may also choose to add automatic fall detection to their service plan for an additional $11.95 a month.

Pricing

In the Home costs $29.95 a month when paid for on a month-to-month basis. ResponseNow also offers quarterly and annual payment options, both of which save customers several dollars per month. The quarterly plan comes out to $27.95 a month, and the annual plan costs $24.95 a month. Both the quarterly and annual payment plans also include free shipping.

Belle

Device Features

Belle is a mobile system designed to protect seniors both in and outside of the home. The all-in-one device uses AT&T’s network to connect users with the emergency monitoring center, so it works in the United States with cellular service. It weighs less than 2 ounces and is worn around the neck. Belle is water-resistant, shower-safe, and has a very impressive battery life of up to 30 days. Fall detection is not available with the standard Belle, but is included with the Belle+.

Pricing

This portable device costs $39.95 with a monthly payment plan, $37.95 a month with a quarterly plan, or $34.95 a month with an annual plan. Customers who choose the monthly option must pay a $35 activation fee. This one-time fee is waived for those who choose the quarterly and annual payment options.

Belle+

Device Features

The Belle+ is an upgraded portable device with enhanced features like device tracking and fall detection. In addition to cellular service through AT&T, the Belle+ comes equipped with GPS location services and on-demand location tracking for caregivers. Like the standard Belle, the Belle+ is waterproof, shower-safe, lightweight, and worn around the neck. Its battery lasts up to 5 days. Location tracking and automatic fall detection are included in the monthly price.

Pricing

This is ResponseNow’s most expensive device at $49.95 a month with a monthly payment plan. The quarterly plan is slightly less expensive at $47.95 a month, and the annual plan comes out to $44.95 a month. All Belle+ users pay a one-time $35 activation fee regardless of which payment plan they choose.

In the HomeBelleBelle+
Monthly Cost$29.95$39.95$49.95
One-time feesN/A$35$35
Type of DeviceIn-homeMobileMobile
ConnectionLandlineCellularCellular
Battery Life24-hour backup30 days5 days
Water ResistantYesYesYes
Shower-proofYesYesYes
Range500 feetN/AN/A
Fall Detection$11.95 a monthNot availableIncluded in monthly cost

Optional Devices

ResponseNow offers several optional devices and add-on features, including:

  • Care(+) Protection Plan: This device protection plan costs $3.95 a month. It covers the cost of a new device if users misplace or damage theirs for any reason.
  • Lockbox: ResponseNow customers who choose an annual payment plan receive a lockbox free of charge. Others may lease a lockbox from the company for $3.95 a month.

Monitoring

All ResponseNow devices are monitored by a U.S.-based, UL listed monitoring center. When users press their emergency help button to contact the monitoring center, they are given the option of the operator calling emergency responders or one of their preferred contacts. If the operator is unable to communicate with the caller, they will dispatch emergency services, so callers will never be left without assistance under any circumstances.