ResponseNow Medical Alert Review

Best Protection Plan

The ResponseNow team has over three decades of experience in the safety industry. Its devices are available online, as well as through a nationwide network of ResponseNow agents. The presence of agents in communities throughout the country provides ResponseNow customers with the personal attention that is unavailable with many other companies in the industry.

The company offers a device protection plan, the Care(+) Protection Plan. It covers the cost of replacing a device if it is lost, broken, stolen, or damaged in any way. The plan functions as device insurance and can save users a significant amount of money versus paying for a new device if they need a replacement. The Care(+) Protection Plan costs $3.95 per month and is available for all ResponseNow devices.

Who ResponseNow Is Best For

Couples or Seniors Who Live in the Same Home

In the Home customers have the option of adding a second wearable help button to their service plan for an additional $2.95 a month. The extra help button allows a second person living in the same home to be monitored under the same plan as the original user at no additional cost. This option can be a huge money-saver for couples who would otherwise need to pay for two separate monitoring systems.

Seniors Who Wander

ResponseNow’s mobile Belle+ device comes equipped with on-demand location tracking. Caregivers can text “Find” and their loved one’s name to a designated number to receive a response with the device’s pinpointed location. While this feature can be useful for anyone, it is of particular benefit for caregivers of seniors with dementia or memory impairment who may be prone to wandering. This feature can relieve anxiety for caregivers by making it easy to locate their loved one if they are ever unable to get in contact with them.

Seniors Likely to Break or Lose Their Device

ResponeNow offers several beneficial features for forgetful seniors. If you or your loved one tends to misplace their belongings, consider the Belle device. It features an impressive battery life of 30 days, so its battery won’t run out if it is ever misplaced for a short period of time. Additionally, the ResponseNow Care(+) Protection Plan covers the cost of replacement for device loss, which can ultimately save forgetful seniors can save a significant amount of money.

Plans and Starting Costs

ResponseNow devices range in price from $29.95 to $49.95. Monthly, quarterly, and annual payment options are available. Both quarterly and annual payment options save customers several dollars per month compared to the monthly plan.

Starting Costs

There are no one-time fees for ResponseNow’s in-home device. However, both mobile Belle devices have a $35 activation fee. Additionally, customers who pay for their devices monthly must also pay $14.95 for shipping (the shipping fee is waived for longer-term payment plans).

ResponseNow customers do not have to sign any long-term contracts and may cancel their service at any time without paying a cancellation fee. It offers a 30 day trial period for all new customers, during which they can return their system for a full refund.

Device Prices and Features

In the Home

Device Features

In the Home is a basic landline-based in-home system. It includes a base station with a range of 500 feet and 24-hour backup battery, and one wearable help button. The help button is completely waterproof and shower-safe and may be worn as a pendant or wristband. Users may also choose to add automatic fall detection to their service plan for an additional $11.95 a month.

Pricing

In the Home costs $29.95 a month when paid for on a month-to-month basis. ResponseNow also offers quarterly and annual payment options, both of which save customers several dollars per month. The quarterly plan comes out to $27.95 a month, and the annual plan costs $24.95 a month. Both the quarterly and annual payment plans also include free shipping.

Belle

Device Features

Belle is a mobile system designed to protect seniors both in and outside of the home. The all-in-one device uses AT&T’s network to connect users with the emergency monitoring center, so it works in the United States with cellular service. It weighs less than 2 ounces and is worn around the neck. Belle is water-resistant, shower-safe, and has a very impressive battery life of up to 30 days. Fall detection is not available with the standard Belle, but is included with the Belle+.

Pricing

This portable device costs $39.95 with a monthly payment plan, $37.95 a month with a quarterly plan, or $34.95 a month with an annual plan. Customers who choose the monthly option must pay a $35 activation fee. This one-time fee is waived for those who choose the quarterly and annual payment options.

Belle+

Device Features

The Belle+ is an upgraded portable device with enhanced features like device tracking and fall detection. In addition to cellular service through AT&T, the Belle+ comes equipped with GPS location services and on-demand location tracking for caregivers. Like the standard Belle, the Belle+ is waterproof, shower-safe, lightweight, and worn around the neck. Its battery lasts up to 5 days. Location tracking and automatic fall detection are included in the monthly price.

Pricing

This is ResponseNow’s most expensive device at $49.95 a month with a monthly payment plan. The quarterly plan is slightly less expensive at $47.95 a month, and the annual plan comes out to $44.95 a month. All Belle+ users pay a one-time $35 activation fee regardless of which payment plan they choose.

Optional Devices

ResponseNow offers a limited selection of optional devices and upgrades, including:

• Lockbox: Users can rent a lockbox directly from ResponseNow for $3.95 a month. Customers who choose to pay for their device annually will receive a lockbox free of charge.
• Extra Pendants: Users can add a second pendant help button to their monitoring plan for just $2.95 a month. This allows two people who live in the same home to both be monitored under one plan.
• Protection Plan: ResponseNow offers a device protection plan, the Care(+) plan, for an additional $3.95 a month. Users who choose to enroll have protection in the event of device breakage, loss, or damage.

Monitoring

All ResponseNow devices are monitored by a U.S.-based, UL listed monitoring center. Users are always given the option of the operator calling emergency responders or one of their preferred contacts. If the operator is unable to communicate with the caller, they will automatically. dispatch emergency services.